Authentication

To sign in to Personal Area, complete the following steps.

1. Open the Personal Area page.
   

The authentication page will open.


2. Enter you '-operator' login and password in the Login and Password fields.
3. Click on the Log In button.

If the credentials are correct, your Personal Area will open.

Logging out

To log out of the Personal Area, click on the button in bottom of the navigation bar to the left.

Changing interface language

To change the language in which the interface of your Personal Area is displayed, follow these steps.

1. Log in to Personal Area.
2. At the bottom of the navigation bar to the left, click on the icon with a flag.
   Available interface languages will be displayed.
   
3. Click on the desired language icon.
   The Personal Area will automatically be displayed in the selected language.

Google Authentication

You can use Google Authentication as an additional level of security that guarantees that only you can have access to your Personal Area. In this case, at the logon to the Personal Area, you should enter not only login and password, but also the authentication code generated by Google Authenticator application.

Enabling Google Authentication

To enable this feature, please contact our support team. In addition, you have to download and install Google Authenticator application on your device.

At the first logon after enabling this feature, you see the window with a secret key and a QR code.

Open Google Authenticator application on your device. Enter a secret key or scan the QR-code to add your account to Google Authenticator application. The application generates a code. Enter the generated code into the Authentication code field.

As a result, at the next logons to the Personal Area, you are asked for the code (see the description below).

Logging in with Google Authentication

In order to log in to the Personal Area, first enter your login and password:

After you click Login, you see a special window for entering Google Authenticator code:

Enter the code generated by Google Authenticator on your device and you will be immediately logged in to the Personal Area.

Resetting Google Authentication

You may need to reset Google Authentication, for example, if you have changed your device. In this case, contact our support team.

After the reset, on the next log on to you Personal Area the window with a new secret key and a new QR code is displayed. Add the key or scan the QR code with Google Authenticator application on your new device. Enter the code generated by Google Authenticator into the Authentication code field to log in.

At the next logons to the Personal Area, the regular window is displayed asking for the authentication code.

Working with the API

Merchants can create a payment flow as needed. For example, design own fully customized payment page. See more information about API by the link . When you create a Merchant, you receive an email with a login and a one-time password. After that you can generate API password by yourself on the Working with API page in Merchant Portal.

To display the Working with API page, click on the icon in the navigation bar to the left.

The page will be displayed:

The following actions available:

• You can create an API password, click Create an API password.
  

• You can change API password, click Change API password and confirm the action in the newly opened window:
  
  

• Once you have changed your password, you can return your previous password back within 5 minutes. Click on the Return the previous password and confirm the action in the newly opened window:
  
  

Settings

To get to the Settings section, in the navigation bar to the left, click on the .

In the Settings section you can:

• set General settings
• enable Callback notifications
• change Personal Area password
• specify your email address to be able to recover your password to Personal Area
• set the parameters of the Personal Area (not available in Sandbox).

General settings

The General Settings section allows the merchant operator to configure certain account settings and permissions.

To go to the General Settings section, select Settings on the side menu, and then select General Settings in the Merchant block. The Account Settings page will be displayed as shown below.

A description of the settings is shown in table below:

Callback notifications

The Merchant Portal allows you to configure callback notifications. This section may be hidden for some Merchants. So if you don't see it or are not sure how to approach this, please contact the Support Service and we will be glad to help.

More information about callback notifications is available here. The Callback notification settings tab is located under Settings → Merchant → Callback Notifications.

If the User has affiliate sellers, a Merchant selection becomes available in the Merchant selector. To enable callback notification settings, enable the Callback notifications enabled toggle:

After activating the callback notification functionality, follow the setup process as described below.

Callback type

If the Merchant has already configured the callback type as Dynamic, both options in the Signing Type field will not be available for selection, they will be non-clickable.

Callback method

Choose one of the two suggested methods: GET or POST.

Link

Enter the URL (for example, https://test.com) to which notifications will be sent. It is allowed to specify multiple links (separated by commas and without spaces).

Additional parameters

Enter the order of parameters to be passed to the callback, separated by commas.

Signing type

Select one of the signing types: Symmetric or Asymmetric. If the Symmetric signing type is selected, it is possible to generate a callback token . Also, if you select the Symmetric signing type, manual token entry is available.

If Asymmetric Signing type is selected, the Generate button will be inactive. The key for Asymmetric Signing can be ontain from the Support Service.

Operations

Select the events for which a callback notification will be sent. The notification will be sent both when the operation is successful and in case of an error.

Changing the password

To change the password to Personal Area, complete the following steps.

1. Log in to Personal Area.
2. In the navigation bar to the left, go to Settings by clicking on the .
3. On the page that appears, select Change password. The page will look as follows.
   
4. Enter your current password in Current password field.
5. Enter a new password in New password and Confirm password fields.

The password must meet the following requirements

1. The password must not contain the name of the store or the login of any of the users created for the merchant (using logins in different leTTER CaSe as passwords is also not allowed).

2. Password must contain the following characters:

   • uppercase Latin characters (A-Z)
   • lowercase Latin characters (a-z)
   • digits (0-9)
   • special characters (! "#;:? \ * () + = /\ < > , . [ ] { } );

3. The password must be at least 8 characters long.

4. Click on the Change password button.

E-mail for password recovery

To be able to recover the password for your Personal Area, enter your email address:

1. Log in to Personal Area.
2. In the navigation bar to the left, go to Settings by clicking on the .
3. On the General tab, in Email address section, specify the e-mail address you want to use for password recovery in the E-mail field.
4. Click on the Save button.

Dashboard

To display the Dashboard page, click on the icon in the navigation bar to the left.

The page contains information about transactions:

The menu at the top allows you to select the period for which the transaction information will be displayed. The following values are available:

• Day;
• Week;
• Month;
• Year.

The Conversion graph displays the percentage of successful transactions to the total number of transactions.

The Decline codes graph shows the major causes of order processing errors.

The Transactions count graph displays information about transactions for the selected period.

The counters on the chart are the following:

• Total transactions – the total number of transactions
• Successful – the number of successful transactions
• Unsuccessful – the number of transactions during the processing of which an error occurred.

The Gross transactions amounts graph displays information about amounts of successful and declined transactions.

The Net transactions amounts graph displays information about amounts of successful vs. refunded/reversed transactions.

Pay by link

You can issue an invoice to the buyer for payment for goods or services by e-mail. To do so, use the Invoice to e-mail section of the Merchant Portal. Once the invoice is issued, the buyer receives an e-mail and follows the link in it to the payment page.

Sending a link to a payment page by e-mail

To invoice a customer and send them a link to the payment page by email, follow these steps.

1. Go to Invoice to e-mail section of the Personal Area. The page for entering the invoice parameters will be displayed:

   

2. Configure the settings referring to the table below.

   Setting	Description
   Payment type	Choose from two options. One-phase – after the payment has been made, no additional actions are required on your part. Two-phase – after the client has confirmed the payment, you must complete the payment in your Personal Area. Before you do this, the money will be held (reserved) on the client's account until you confirm the payment or until the confirmation period expires. If you confirm the payment, the money will be transferred to your account. The reserved funds on client's account will be released if the reservation period expires before confirmation.
   Client name	Client's first name, last name, and patronymic. The data entered in this field is displayed in an email containing a link to the payment page.
   E-mail	The e-mail address to which the payment link will be sent.
   Due date	Indicate the date and time by which the payment can be made. After this date and time it will be impossible to pay the invoice.
   Client ID	Client number in your store’s system. If you specify this parameter, the client will see the Save my card check box on the payment page. If the client selects this check box, a credential will be stored after the payment is completed, and the client will not have to enter the card data next time.
   Description	Free-form description of the payment.
   Enter the amount	Enter the payment amount here. If the order contains a shopping cart, the field value is populated automatically.

3. Click the Send button.

   Upon successful dispatch, a link to the payment form will be displayed below:

   

You can view the payment page sent to the client by clicking on the Link to payment page button.

Adding a shopping cart to invoice

When generating an invoice you can add a shopping cart for the order. The Cart section is located under the area for creating a link to payment page:

1. To add a line item to the shopping cart, click on the Add product button. A row with the parameters of the product being added will be displayed.

2. Fill in the required fields referring to the table below.

   Field	Description
   ID	Identifier of a line item in the cart. Filled in automatically.
   Name	Product/service name.
   Price	Price of one product unit.
   Qty	The number of units of the product.
   Measure	Units of measurement, for example: L – liters, pcs. – pieces.
   Amount	The total amount for specified line item. Calculated automatically when the Price and Qty fields are filled out.
   Article	The vendor code of the line item.

3. Repeat the required steps for each item in the shopping cart. If you need to delete the added row, click on the icon.

Having added all items to the shopping cart, invoice the client.

Importing a CSV file

You can register an order (invoice) with a shopping cart and this cart can be populated automatically from a CSV file. To upload cart automatically, click on the Import CSV button. In the window that opens, select the file to be uploaded on your device.

Please note, there are no mandatory fields and only certain fields can be mapped:

• Language - ISO 639-1 encoded language key. If the language is not specified, the default language specified in the store settings is used. Supported languages: en
• AuthType - 3DS authentication type. depending on ECI value.
  Allowed values:
  
  • 0 - SSL (SSL authentication)
  • 1 - THREE_DS1_FULL (3DS 1 authentication)
  • 2 - THREE_DS1_ATTEMPT (3DS 1 authentication attempt)
  • 3 - THREE_DS2_FULL (Strong customer authentication (SCA))
  • 4 - THREE_DS2_FRICTIONLESS (Risk based authentication(RBA))
  • 5 - THREE_DS2_ATTEMPT (3DS 2 authentication attempt)
• Email - the customer's email address
• Phone - customer's phone number. It is always necessary to specify the country code, but you can specify or omit the + sign. Thus, the following options are valid:
  
  • +449998887766;
  • 449998887766. 7 to 15 digits long.
• Full name - customer's full name.
• Sender - the sender's email address.
• Description - order description in any format.
• ClientId - customer number (ID) in the merchant's system — up to 255 characters.
• Payment period - set up the date and time before the order should by payed. For example, 5D - 5 days, 22H - 22 hours, 10M - 10 minutes

Example:

age, bundle
55, test
ORDER_BUNDLE
PositionId, Name, Amount, Quantity, Measure, Price, ItemCode, TaxType, TaxSum, PaymentMethod, PaymentSubject, Nomenclature
1, toys, 100, 10, items, 10, qwerty, 1, 50, 1, 1, something
ORDER_PARAMS
OrderNumber, TotalAmount, Merchant, Currency, Language, AuthType, Email, Phone, Full name, Sender, Description, ClientId, Payment period, Agent type, Tax system
5062018_005, 100, test, 840, EN, 1, test@test.com, +449998887766, John Doe,  test@test.com, it's super payment by csv, newClientId, 5H, 2, 0

Making a test transaction

You can test the payment process on behalf of the client. To do so:

1. Create an invoice for the client.
2. Go to the payment page by clicking on the Link to payment page button in the invoice-issued-successfully message.

1. Enter the details of one of the test cards.
2. Select Save my card if you want to store the credential: in this case, you will not have to enter the card data next time.
3. Click on the Pay button. To confirm the transaction, use the 3-D Secure code specified for the test card.

Final page

After successfull payment, the client can optionally be redirected to the Final page. This page contains data about the payment and a link back to the store.

The table below describes the data displayed on the final page.

For the client to go back to the store, they would click the Return to Merchant link.

You can enable or disable showing the final page using the Show final page check box on the General settings page of your Personal Area. Read more here.

Payment links

You can create a template for payment links that will redirect the customer to the payment page.

Create a payment link

To create a link to a payment page , follow these steps:

1. Log in to your Personal Area.
2. In the left sidebar, select the Payment Links section:

3. Click +Add payment link in the upper right corner of the page. This will display a form for you to fill out:

   

Fill in the required fields according to the table:

Fill in additional parameters if needed. It is possible to add your own parameters. To do this, click +Add parameter and fill in the fields:

After filling in all the required fields, click Create payment link at the bottom of the form. After that the link will be displayed on the main page with the status Active:

Possible actions with the payment link template

Icons of possible actions are presented in the table with the created templates of payment links in the right column.

• Share a link - by clicking on the first icon, you will be able to share a link in other applications.
• Copy link - after you click on the appropriate icon a notification appears that the link has been successfully copied.
• Create QR code - by clicking on the appropriate icon, you will see the generated QR code and you will also be able to download it by clicking Download as PNG/SVG/JPEG.

• View Details/Deactivate/Edit - The three-dot icon provides a list of actions with the created link, namely to open the link, deactivate the link, or edit the link. In addition, all the actions described above are available when viewing the template link. To do this, click on the three-dot icon -> View details in the table of created templates. To perform the necessary actions, click the button with the same name as the action.
  
  

  

• Filter - to form a different sample, click Filter in the upper left corner of the Payment link page.

  

Select the required search criteria and click Apply in the filter window. To clear all filter fields, click the Reset button.

You can search by the following parameters:

• Merchant - If necessary, select the merchant from the list of available merchants whose payment links are to be sampled.
• Link name - name of the link you set during link's creation;
• Link Status - two link statuses are possible: Active/Inactive;
• Currency - choose a currency from the dropdown list;
• Amount from - Amount to - Order amount (these fields are not editable if the Any amount option is activated);
• Arbitrary amount - activate the option if the amount as a search criterion is not important;
• Validity period - the validity period set for the link. Click on the dates and select the start date and the expiration date in the calendar (the field is not editable if the Any validity period option is activated).
• Indefinite - activate the option if the validity period of the link as a search criterion is not important.
• ID - identifier of the payment link template.

Pre-payment/Payment page

If additional parameters were specified while creating the link (E-mail/Full name/Phone/Address) or the payment amount field was left blank, the client should fill in the required field(s) on the prepayment page when opening the generated payment link and only then proceed to the payment of the order. An example of the pre-payment page with an additional parameter:

An example of a pre-payment page with an order amount without additional parameters:

An example of a payment page:

MOTO payment

You can use MOTO (Mail Order/Telephone Order) payments - payments, initiated by the clients through a call, mail, etc. which enable the clients to remotely purchase goods and services by providing their card information.

Create a MOTO payment

To create a MOTO payment , follow these steps:

1. Go to Virtual terminal section of the Personal Area. The page for entering the invoice parameters will be displayed:

   

2. Fill in the required fields according to the table:

   Setting	Description
   Order number	Order number in the store system (the field isn't editable if the merchant has the respective permission in the system, and the system generates order number itself).
   Payment description	Free-form description of the payment.
   Merchant	If necessary, select the merchant from the list of available merchants.
   Currency	Choose a currency from the dropdown list (the field is present if more than 1 currency is set for the Merchant).
   Enter the amount	Enter the order amount.
   Authorization / Pre-authorization	Choose from two options. Authorization - One-phase payment: after the payment has been made, no additional actions are required on your part. Pre-authorization - Two-phase payment: after the client has confirmed the payment, you must complete the payment in your Personal Area. Before you do this, the money will be held (reserved) on the client's account until you confirm the payment or until the confirmation period expires. If you confirm the payment, the money will be transferred to your account. The reserved funds on client's account will be released if the reservation period expires before confirmation.
   Client Id	Client number in your store’s system.
   Card number	Masked number of the card used for payment.
   Expiry	The payer's card expiration date.
   Cardholder	Cardholder name used for payment.

3. Click the Send button.

As soon as the MOTO payment is made, the detailed information about it is displayed on the Transactions page.

In case the MOTO payment is a two-phase payment, you will need to complete it.

Working with transactions

The Transactions page contains detailed information about orders and payments. To go to the page, click on the icon in the navigation bar to the left.

The left-hand side of Transactions page contains the search area where the filter can be set. The list of transactions that meet the search criteria is located on the right side of the page.

Using the transactions filter

To work with transactions, you must first define and apply the filter settings.

To set search criteria for transactions, follow these steps.

1. In your Personal Area, go to the Transactions page.
2. In the search area on the Filters tab set the required parameters and click on the Apply button. Matching transactions will be displayed in the area to the right.

Transaction filter parameters

The filter allows you to set the criteria for selecting transactions.

Date range.
In the first drop-down list, specify by which kind of date the selection should be made. For example, Creation Date.
In the second drop-down list, specify the type of time interval:
* Date range – allows you to set the time interval by selecting the start and end dates in the calendar.
* Period – allows you to choose the recent period over which the transactions will be shown: day, week, month, or year.

Amount
The order amount.
Specify the upper and lower bounds for the range.

Status
Order status. The following statuses are available (multiple choice):
Created. Invoice is issued but has not been paid yet.
Approved. Invoice paid. Funds are reserved on payer's account.
Deposited. Funds are charged from payer's account.
Reversed. All funds are returned to payer.
Declined. Invoice issued but expired without payment.
Refund. There had been a partial refund.

Order number
The number automatically assigned to the order in the store.
If you need to find a specific order, indicate its number here.

Merchant login
Merchant login in the Payment Gateway system.
Enter your login (displayed in the upper right corner).

Last 4 digits of the payment card
The last four digits of the payer's card number used to pay for the order.
If you are looking for transactions made with a specific card and you know its number, enter the last four digits here.

See description of other search criteria here.

Transaction filter settings

Transaction filter settings are located in the Search area of the Transactions page. In this section, you can set which fields will be displayed as the transaction filter criteria ...

Transaction filter templates

To make working with transactions more convenient, you can save a set of filter settings that you constantly use as a template.

To create a template, follow these steps:

1. Set and apply the transaction filter criteria.
2. Click on the Save as a template button.

To use a saved template, follow these steps:

1. While on the Transactions page, in the Search area, go to the Templates tab.
   
2. Click on the required template in the list. The filter settings saved in the template will be applied.

Transactions table

The transactions table is on the right side of the Transactions page. Transactions appear in the table after the filter is applied.

By default, the table contains the following columns with transaction attributes:

Payment type Means of payment used to pay for the order.

Date The date the transaction was registered.

Amount The order amount.

Exporting transactions

In some cases you may need to export your transactions. Two formats are available: XLS or CSV. To do so:

1. Find the desired transactions by specifying the search criteria in the filter.
2. Click the Export button and choose one of the two formats suggested for saving: CSV or XLS.
   
3. The report generation process will start. Depending on the settings of your browser, either the report file will be downloaded automatically or a dialog box will appear allowing you to choose a location where to save the report file.

Transaction details

Personal Area provides detailed information about each payment.

To learn more about a payment, while on the Transactions page, click on the row of respective transaction in the table.

The Transaction information page will open. It always contains the Operation info and History tabs.

For transactions of certain types, the Cart and Refund tabs can be displayed in addition.

Also, depending on the status and type of transaction, the Complete and Refund buttons may be present on this page.

The Complete button is used to confirm two-phase payments from clients. This button is active only when the order is in the Approved status.

The Refund button is used to return the payment to the client. The functionality of the button depends on the status of the order and whether a shopping cart was used or not.

• In case of orders with a shopping cart in the Deposited status, the Refund button opens the Refund tab, where you can select line items to be returned or refund the entire amount of the order.
• In all other orders, the Refund button opens a refund window, where a monetary amount is indicated.

Transaction details

The transaction details are shown on the Operation info tab which contains three sections:

• Operation info. This section shows the attributes of the transaction.
• Information about the payer. Here you can find information about the card and the payer.
• Additional parameters. Some additional technical details.

Fields in the Operation info section:

Fields in Information about the payer section:

History

The history tab contains information about all events relevant to the order: payments, refunds, etc.

Cart

The Cart tab contains information about goods and services paid for in the transaction.

Column	Description
ID	Number of a line item in the cart.
Name	The name of the line item.
Article	Alphanumeric ID of a line item (vendor ID).
Price	Price of one product unit.
Qty	The quantity of the line item.
Amount	The total amount for specified line item (calculated automatically).
Refund	Refund amount. Displayed only if there was a refund. The icon in the row means that there was a partial refund.

Refund

The Refund tab contains information about line items in the order and allows making a refund to the payer. The refund can be made for the full amount or for specific line items.

Full refund

To issue a full refund to the payer for the order, follow these steps:

While on the Refund tab, click on the Full refund button. The order status will become Reversed or Refunded, depending on the payment stage and the date the refund was processed:

Refund for specific items

To issue a refund for specific items, follow these steps:

1. While on the Refund tab, use the table with content of the shopping cart.

   Column	Description
   ID	Number of a line item in the cart.
   Name	The name of the line item.
   Article	Alphanumeric ID of a line item (vendor ID).
   Price	Price of one product unit.
   Qty	The quantity of the line item.
   Amount	The total amount for specified line item (calculated automatically).
   The qty of refund	The number of items to be returned.
   Refund amount	The amount to be refunded. The field is calculated automatically.

2. In The qty of refund field, indicate the number of items for which the refund should be issued. The resulting amount will be populated in the Refund amount field.

3. Click on the Refund button.

   If the refunded amount is less than order amount, the order status will become Refund. If the refund is for full amount, the order status will become Reversed.

Available operations with a transaction

The main operations that can be carried out with transactions in the Personal Area are:

• cancellation

• completion of a two-phase payment

• reversal of a two-phase payment

• refund to client

These operations are invoked by corresponding buttons on the Transaction information page. See the detailed description of each operation below.

Order cancellation

Usually an order that is neither paid nor pre-authorized is automatically cancelled after a certain time set in the system, for example, after 20 minutes. But this operation can be performed manually from the merchant's Personal Area.

If you want to cancel an order before payment or pre-authorization, you can do it by clicking the Decline button on the Transaction information page.

After cancellation, the order gets the Declined status.

Order completion

In case of a two-phase payment, the funds are first reserved on the client's account (order status is Approved) and only then are credited to the merchant's account (order status is Deposited). It is possible to configure that the final transfer takes place automatically after a certain time set in the system, e.g. after 24 hours. But this operation can be performed manually from the merchant's Personal Area.

To complete a transaction, while on the Transaction information page, click on the Complete button.

A confirmation window will open. Its appearance is shown below and depends on whether the cart was used in the order or not.

If the cart was NOT used, the confirmation window looks like this:

Check the value in the field and click on the Confirm button.

If the cart was used, the confirmation window looks like this:

Check the data, change it if necessary and click on the Complete button. After the completion, the order gets Deposited status.

If there are necessary permissions, you can adjust the shopping cart in a way that the completion amount will exceed the pre-authorization amount. The percentage by which the deposit amount may be exceeded can be set to any value - it is determined by a specific setting. To activate this feature, please contact technical support.

As an example, let's say the percentage by which the deposit amount may exceed is set at 100% in the settings. You have entered an amount of 910 EUR in the payment form. Then you can modify the cart so that the capture amount does not exceed 1820 EUR. If it does exceed, an error message will appear and the Complete button will become disabled.

Reversal

From your Personal Area, you can reverse payments for two-stage transactions in Approved status (when the funds are reserved on the client's account but not deposited yet). Reversal means that the transaction is canceled and all the reserved funds are released.

To make a reversal, while on the Transaction information page, click the Reverse/Refund button.

The functionality of this button depends on the status of the order and whether a shopping cart was used or not. If the order status is Approved (with or without shopping cart), this button allows to reverse the whole amount only.

In the confirmation window, click Confirm. The order will get the Reversed status.

Refund

From your Personal Area you can issue full or partial refunds on orders paid by customers (when the order status is Deposited). For two-phase payments, the Deposited status means that the funds held on the payer's card have already been debited.

Refunds are issued from the Transaction information page by using the Reverse/Refund button.

The functionality of the button depends on the status of the order and whether a shopping cart was used or not.

• In case of orders with a shopping cart in the Deposited status, the Reverse/Refund button opens the Refund tab, where you can select line items to be returned or refund the entire amount of the order. The refund process for such orders is described here.
• In case of orders without a shopping cart in the Deposited status, the Reverse/Refund button opens the refund confirmation window.

Check the data, change it if necessary and click on the Complete button. After the completion, the order gets Deposited status.

Reverse/Refund specifics depending on phases, status, and shopping cart

The table below shows all the options of Reverse/Refund button depending on the status of the payment, the number of phases in it, and whether a shopping cart is used or not. The logic can vary depending of your permissions. As a general rule, Merchant Portal makes a reversal if possible, and if not, makes a refund.

Wallets and Certificates

The Payment Gateway supports tokenized payments using Apple Pay, Google Pay, and Samsung Pay wallets.

Documentation is available here